Letter To Our Customers Regarding COVID-19
As a valued member of the HomeTown Plumbing family, we appreciate the trust you place in us for your home and business comfort needs. With the current health concerns, it is important for all of us to monitor the rapidly evolving situation involving the coronavirus (COVID-19).
HomeTown Plumbing provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If your plumbing is broken, we will be there to fix it.
We want to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notified.
If you need service, please call our main line at 763-755-6886 for service at any hour. Salli will be answering the phones and will be able to help you with your plumbing needs. You will always be speaking to a person when you call.
Measures we are taking to be aware of
- If anyone is not feeling well he/she will not be working
- We currently have adopted a “no hand-shake policy”
- All employees have been instructed to wear gloves on job sites to limit any hand to surface exposure
- We intend to limit our time in groups
- Technicians already work in isolation for most of the day and are not exposed to large groups during work. We will be limiting face to face interaction
- We will be following cleaning protocols recommended by CDC and state agencies
Service Call Precautions
We are open and running calls to homes. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home. We also need to take caution to protect Mike and make sure he stays healthy as well.
When you call in, Salli will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our Mike’s response and level of protection.
In some cases we can troubleshoot equipment from a photo with minimal face to face contact. We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks if needed, and disinfecting work areas in the home and in our trucks after each call.
Maintenance Calls
If you are scheduled already, we plan to come but you are welcome to reschedule so please let us know. We will call before coming. Please know that you can call us at any time to go over any precautions that need to be discussed. As mentioned above, we can often work on equipment with minimal contact.
Obtaining Signatures for Work
Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign anything by our team.
Updates From HomeTown Plumbing
We will carry out our plan in two-week increments unless the situation changes. We will send out communications via social media if our plan changes.
We greatly appreciate our customers. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.