Tony & Kathy K. on 05/15/13
I called Mike about replacing our water heater, which was 13 years old. He stopped by first to take a look at the water heater and did not pressure us at all about replacing it since it was working fine. Despite that, to avoid having problems that might cause a mess in the basement, we decided to install a new water heater. Mike’s supplier was out of stock, but he informed us as to when he expected he would be able to do the work. When his supplier received the water heater, he called right away, scheduled the work, and showed up as scheduled. As I observed Mike work, it was obvious to me that he knows what he is doing. He answered all of my questions about operations and maintenance and left the paperwork for us to register the purchase and request the Center Point rebate. The water heater has been working fine and passed the city’s code inspection with no problem. Mike also replaced the source line, inlet valve, flapper, and handle on our toilet. When we were having a minor problem with the valve occasionally running, Mike stopped back and made some adjustments. We are not sure that problem has been resolved, but Mike said he would come back if the problems persist. We paid $1,178.65 minus a $50 coupon for the water heater, plus $59 for the city’s permit fee, and $149 for the toilet repair. Although I have seen some special water heater deals on Angie’s List for a lower price, Mike’s price is in the ballpark with other water heater estimates I have seen, and I decided to go with him because his place of business is relatively close to us, and in our phone conversations, he seemed to be a straight-forward guy who does not use high-pressure tactics. Besides getting the service we needed this time, I wanted to establish a relationship with someone close by who we can count on for future plumbing needs. After seeing Mike’s work, I feel confident that he is a skilled and fair guy that we will not hesitate to hire again. Mike indicated that he is a third generation plumber. I like the idea that Hometown Plumbing is a one-man operation and we know Mike will be doing the work himself if we call him in the future.
Eilenne B. on 05/03/13
The contractor checked the water heater and reviewed with my what was happening. While he was at the house, I showed him other areas that needed repaired and/or replaced, such as a backed up laundry tub, burst pipe, toilet repair. He gave me the price for the repairs and I hired him to come back. I believe the repairman is Mr. Westman. I am very happy with the work and would definitely hire him again.
Ann W. on 04/09/13
HomeTown Plumbing Inc explained what my problem was about the settings for the water softener on a quick service call. HomeTown Plumbing Inc gave me the solution to the issue, it was quick and easy, and I thought I was going to have to replace it but I didn’t. I would definitely use them again if I do have to replace the water softener.
Mike S. on 03/15/13
We had a gas water heater that was looking pretty rough, 23 years old, and needed replacing. Mike was very easy to work with Very prompt, showing up right on time for both the estimate and the service work. He did an excellent job. He had to replace a valve that he hadn’t expected but did not charge anything extra for it. He stuck to his original estimate. Everything was neat and tidy after he left.
Jon Jordan
Had a water heater fail on me. One call to Hometown Plumbing and I was all set. The price was right. The service tech arrived on time and had all of the supplies needed to complete a rather difficult install. (Tight space in basement.) In and out – all cleaned up in just a few hours! The tech also explained how the settings worked and how to adjust if needed. Also went over the factory warranty paperwork. Was happy with the service!